Network Customer Service and Support - Service Performance
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Bandwidth: |
Scalable and burstable billing mean you only pay for what you need |
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SLA: |
Designed to ensure we concentrate on immediate problem resolution ensuring minimum downtime to the customer |
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Provisioning: |
Set by service commencement date in the service order – otherwise 100% connection charge credit dependant on lateness |
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Availability: |
Credit of one day‘s service if not 100% available during the month (except for routine and emergency maintenance) |
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Speed: |
20ms on the Pan-Euro element, 50ms on Trans-Atlantic and 50ms trans North America – one free days service if fail to reach in any month |
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Packet Loss: |
<0.1% - one free days service if exceeded in any month |
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Fault Handling: |
24/7 – a free days service is credited based on time from trouble ticket issue |
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Maintenance: |
Provide 10 working days notice |
