Case Studies
VoIP provider, Spiritel, gains significant competitive advantage with eXpand from PacketExchange.
The Challenge
Spiritel Technologies are a leading VoIP service provider serving resellers of the SME and residential markets. For all VoIP services, quality is key, and a clear differentiator between suppliers. A robust and flexible network infrastructure is therefore critical.
In order to maintain and exceed their leading market position, Spiritel are dedicated to delivering their direct and end customers the highest quality network performance possible. As such, they are constantly looking at ways to improve the efficiency of their network, both operationally and commercially.
The Solution
eXpand from PacketExchange allows customers to consolidate all their IP Transit requirements by simultaneously accessing a number of IP Transit Providers through a single connection. The PacketExchange team were able to clearly identify significant network advantages for Spiritel from the eXpand solution. Their team were able to quickly progress the allocation of an AS number and RIPE addresses enabling Spiritel to take full advantage of eXpand within 1 week of the contract signature.
Spiritel have been able to gain maximum flexibility in the choice of service providers, allowing them to select the best network for each destination and aggregate the benefits from a mix of service providers. They have also been able to take advantage of commerical benefits eliminating the need to manage multiple provider relationships and increasing purchasing power through buying in volume.
Spiritel chose the eXpand service due to their competitive price, delivery time-scales, flexibility and the reputation of PacketExchange.
The Result
Spiritel and their customers now benefit from a “provider independent” transit platform. They are able to add or remove tier 1 upstream providers on a monthly basis without renumbering their network. Consequently, Spiritel now have total control of where their traffic goes allowing them to change providers as traffic patterns or route preferences change, whilst maximizing resiliency options.
Spiritel‘s direct customers and end customers have seen significant improvements to the quality of service. The new ‘carrier grade‘ network infrastructure has allowed Spiritel to turn prospects into customers as they now deliver significant network advantages over other VoIP service providers. The additional commercial benefits of utilising a single supply contract has provided even more benefits in terms of cost and administration reductions.
Spiritel is now working closely with PacketExchange to ensure that their network remains at optimum efficiency to maintain their leading position in the market. PacketExchange will be one of their key infrastructure partner‘s as they expand.
